Return & Exchange Policy

14 Days Return & Exchange Policy

1. Faulty Products:

• We offer a 14-day return & exchange policy for products that are faulty or have any faulty parts.
• If you receive a faulty product, please contact our customer service team within 14 days of receiving the item to initiate a return or exchange

2. Refund Limitations:

• The refund is void if water or moisture enters the electronic machine or Tube.
• The user manual clearly specifies the washable and non-washable parts; failure to follow these instructions will void the refund.
• The refund does not cover damage to the motor caused by human wear and tear, voltage fluctuations, or the use of USB leads other than the one provided.

3. Non-Returnable Conditions:

• We do not offer returns or refunds for low milk supply issues.
• We do not offer returns or refunds on any Breast Pump parts or accessories.

4. Packaging Requirements:

• The product must be properly packed in bubble wrap and include all original parts.
• Incomplete or improperly packaged returns will not be accepted.

5. Refund Process:

• Once we receive and inspect the returned product, we will process your refund within 7 working days.
• Refunds will be issued to the original payment method used during purchase.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please contact our customer service team.

6. Product Exchange Policy:

Your satisfaction is our priority! If you wish to exchange a product that has no issues, we are happy to accommodate your request. Please note that while we offer exchanges for items of equal value, we do not cover any cost differences should you choose a higher-priced item. For a seamless exchange process, please ensure that the item is in its original condition and packaging.

Note: As per the Government of Pakistan's regulations, an 18% GST will be deducted from the refund amount.